Privacy Policy

Privacy Policy

CleanClan ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use the CleanClan website, mobile application, and related services (collectively, the "Platform").

By accessing or using CleanClan, you agree to the terms of this Privacy Policy.

1. Who We Are

CleanClan is a professional cleaning services platform that connects customers with trained and verified cleaning professionals for home, office, and commercial cleaning services.

Brand: CleanClan – Clean Spaces, Trusted Hands

Contact Details:

  • Support: support@cleanclan.co.in
  • Technical Support: tech@cleanclan.co.in
  • General Enquiries: info@cleanclan.co.in
  • Business Hours: Monday – Saturday | 09:00 – 18:00 (IST)

2. Information We Collect

We collect personal information only where necessary to provide our services in a lawful and transparent manner.

2.1 Personal Information
  • Full name
  • Date of birth
  • Gender
  • Contact details (email address, phone number)
  • Identification details where legally required
2.2 Service & Booking Information
  • Service preferences and special instructions shared during booking
  • Booking history and service records
  • Feedback, ratings, and follow-up notes
2.3 Location Information
  • Address and GPS location for home or office cleaning visits
2.4 Device & Technical Information
  • IP address
  • Device type and operating system
  • App usage data and logs
2.5 Payment Information
  • Secure payment transaction details (processed by third-party payment providers)
  • CleanClan does not store full card or banking details

3. How We Use Your Information

Your information is used strictly for legitimate service delivery and operational purposes, including:

  • Providing home, office, and commercial cleaning services
  • Matching customers with trained and verified cleaning professionals
  • Managing bookings, scheduling, and follow-ups
  • Processing payments and subscriptions
  • Communicating important service-related notifications
  • Improving platform performance and user experience
  • Ensuring legal and regulatory compliance

4. Legal Basis for Processing

CleanClan processes personal information in accordance with the Information Technology Act, 2000 and applicable Indian data protection laws, based on:

  • User consent
  • Contractual necessity
  • Legal and regulatory obligations
  • Legitimate interests related to cleaning service delivery

5. Data Protection & Security

We implement industry-standard safeguards to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure servers and hosting environments
  • Restricted access to authorised personnel only
  • Regular system monitoring and security audits

Despite these measures, no system is completely secure. Users are encouraged to protect their login credentials at all times.

6. Sharing of Information

CleanClan does not sell or trade personal information.

Information may be shared only with:

  • Verified cleaning professionals providing services to you
  • Trusted service providers (e.g., payment processors, hosting providers)
  • Regulatory or legal authorities where required by law

All third parties are contractually bound to protect your information.

7. Data Retention

We retain personal and booking information only for as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

In accordance with applicable Indian law, you have the right to:

  • Access your personal information
  • Request correction or updates to your data
  • Withdraw consent (where applicable)
  • Request deletion of your information, subject to legal obligations
  • Lodge a complaint with the appropriate data protection authority

Requests can be made by contacting support@cleanclan.co.in.

9. Cookies & Tracking Technologies

CleanClan may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse usage trends
  • Enhance user experience

Users may manage cookie preferences through their browser settings.

10. Children's Privacy

CleanClan services are intended for users aged 18 years and older. Minors may only use the platform with parental or legal guardian consent.

11. International Data Transfers

Where applicable, data may be processed or stored outside India using secure servers. All international transfers comply with applicable data protection laws.

12. Updates to This Policy

CleanClan may update this Privacy Policy from time to time. Any changes will be posted on the website and app with an updated effective date.

Continued use of the Platform constitutes acceptance of the revised policy.

13. Important Disclaimers

Service Disclaimer: CleanClan does not guarantee specific outcomes beyond the agreed scope of cleaning services.

Emergency Disclaimer: CleanClan does not provide emergency services. For urgent situations, please contact the appropriate local authority.

Technology Disclaimer: Service availability depends on internet connectivity, GPS accuracy, and platform performance.